Frequently Asked Questions
Your guide to our services, policies, and how we make private aviation easy.
General Information
What services does West Coast Aviation Services offer?
We provide private charters, fractional aircraft ownership, aircraft management, maintenance, hangar services, and aircraft sales & acquisitions.
Where are you located?
We are headquartered in Southern California, with facilities and services across the western U.S. Our primary hub is in Santa Ana at John Wayne Airport (SNA).
What are your hours of operation?
Our offices are open Monday through Friday from 8:00 AM to 6:00 PM PST.
How long has West Coast Aviation been in business?
We have been proudly serving clients since 1987.
What sets you apart from other private aviation companies?
Our commitment to personalized service, transparency, safety, and operational excellence distinguishes us.
Fractional Ownership
What is fractional ownership?
Fractional ownership allows multiple owners to share the costs and benefits of owning an aircraft, giving you access to private flying without full ownership responsibilities.
How does fractional ownership work with West Coast Aviation Services?
We manage the aircraft on behalf of multiple owners, coordinating scheduling, maintenance, and operations to ensure seamless access for each shareholder.
What are the benefits of fractional ownership?
Benefits include reduced costs, guaranteed flight hours, access to a managed fleet, and professional maintenance and operational support.
Can I customize the aircraft used in fractional ownership?
Yes, depending on the program, some customization options are available to meet owner preferences.
How do I get started with fractional ownership?
Contact our sales team to discuss your needs, available shares, and to receive detailed program information.
Can I bring pets?
Absolutely— your furry friends can fly private too.
How much do I pay?
Our Gateway card starts at $150K and access to our Fractional Ownership program starts at $375K.
How long is the commitment?
No commitment. You can exit the program or put it on pause at anytime.
Do I pay when I am not on the plane?
No you only pay while you're onboard. The repositioning costs are on us.
Private Charter Services
How do I book a private charter flight?
You can contact us directly by phone or through our website to receive a tailored quote and confirm your flight.
What types of aircraft are available for charter?
We offer light jets, midsize jets, and turboprops, including models like the Citation M2 and Piaggio Avanti EVO.
How much notice do I need to give for a charter booking?
Typically, we recommend booking at least 24-48 hours in advance, but we can often accommodate last-minute requests.
Can I bring pets on a private flight?
Yes, most of our aircraft are pet-friendly. Please let us know in advance to make appropriate arrangements.
Are there baggage limits on charter flights?
Baggage limits depend on the aircraft type; our team will inform you based on your specific flight.
Aircraft Management
What is included in your aircraft management program?
We handle scheduling, crew management, maintenance, hangar storage, insurance, and regulatory compliance.
Do I retain control over how my aircraft is used?
Yes, you always maintain ownership and control over your aircraft's usage.
How do you ensure cost transparency in aircraft management?
We provide detailed monthly reports outlining all expenses and revenues related to your aircraft.
Can I use my aircraft for personal and charter purposes?
Absolutely. Our programs are designed to maximize your aircraft's utility while respecting your personal use preferences.
Aircraft Sales & Acquisitions
Can you help me buy or sell an aircraft?
Yes, our experienced sales team manages the entire process from search to closing.
What makes your brokerage services different?
We provide personalized guidance, market expertise, and handle complex negotiations to protect your interests.
Do you offer aircraft valuation or pre-purchase inspections?
Yes, we provide comprehensive valuations and coordinate inspections by certified professionals.
Are you able to handle international transactions?
Yes, we have experience in facilitating cross-border aircraft sales and acquisitions.
Maintenance & Hangar Services
What types of aircraft do you service?
We service a wide range of business jets, turboprops, and piston aircraft.
Is your maintenance facility FAA-certified?
Yes, our facility is fully FAA-certified and staffed by experienced technicians.
Can I store my aircraft at your facility?
Yes, we offer hangar space with secure storage and full access.
Do you offer 24/7 maintenance support?
Emergency maintenance support is available around the clock for our clients.
Safety & Compliance
Are your pilots certified and experienced?
All our pilots hold FAA certifications and undergo rigorous ongoing training.
What safety protocols do you follow?
We adhere to strict FAA regulations and maintain a comprehensive safety management system.
Do your aircraft meet FAA and DOT regulations?
Yes, all aircraft are maintained to meet or exceed FAA and DOT standards.
How often are aircraft inspected?
Aircraft undergo routine inspections per FAA guidelines and manufacturer recommendations.
Billing & Payments
What forms of payment do you accept?
We accept credit cards, wire transfers, checks, and corporate flight cards.
Do I need to pay upfront for charter flights?
Payment terms vary; typically, full payment is required before departure for new clients.
Are there cancellation fees?
Cancellation policies depend on the timing of notice; please consult your contract or ask our team.
Can I set up a corporate account or flight card?
Yes, we offer corporate accounts and prepaid flight cards for frequent flyers.
Booking & Scheduling
How far in advance should I book?
We recommend booking at least 24-48 hours ahead, but last-minute requests are often accommodated.
Can I make last-minute changes to my itinerary?
Changes are possible subject to availability; please notify us as soon as possible.
How are delays or cancellations handled?
Our team will proactively communicate and provide alternative options in case of schedule disruptions.
Is there a mobile app or online portal for managing my trips?
We provide an online client portal for booking and managing flights, accessible via web or mobile.
Travel Requirements
Do I need a passport for domestic flights?
No, a valid government-issued ID is sufficient for domestic U.S. flights.
Are there security checks like commercial flights?
Private flights have streamlined security processes but may include basic screening depending on the airport.
What information is needed to book a flight?
We require passenger details, itinerary, and payment information to confirm bookings.
Can I bring medical equipment or special items?
Yes, please notify us in advance so we can accommodate special requirements.
Contact & Support
How do I reach customer support?
You can reach us by phone, email, or through our website contact form.
Is support available 24/7?
Yes, our support team is available around the clock for flight operations and emergencies.
Can I speak directly to a pilot or flight coordinator?
Yes, we can connect you with your assigned pilot or coordinator for flight details.
How do I provide feedback or file a complaint?
Feedback and complaints can be submitted via our website or directly to our customer service team.